Guest User |
Sign In
Support Center Home
Knowledgebase
Open a New Ticket
Check Ticket Status
Frequently Asked Questions
—Browse by Topic—
Android (Amazon Appstore)
Android (Google Play)
Apple iOS (iTunes App Store)
Windows / Xbox
Click on the category to browse FAQs.
In-App Purchases Help (10)
Solutions to common issues with in-app purchases.
Enabling Password Protection for in-app purchases in Google Play Store (Android)
Every time a try to buy an In-App Purchase (IAP) it tells me to purchase the app first, but I already have! (iOS)
How do I unlock previously purchased app without paying for it again? (Amazon & WP8)
How do I unlock previously purchased app without paying for it again? (iOS)
How to Turn Off In-App Purchases (Amazon)
Tips & Tricks (19)
Useful tips for improving your experience
Add or Remove Apps in a Kindle FreeTime Profile (Amazon)
App fails to install directly to SD card (Android)
App installation size is larger than expected
Can I purchase older version of your apps?
Clearing an App's Cache (Android & Amazon)
Troubleshooting (9)
Solutions to most common problems with the apps.
"An error occurred while processing your purchase" (Amazon)
Error: "Package File is Invalid" (Android)
I am having an issue with an app on my jail broken/rooted device
I can't install apps from App Store (iOS)
I have accidentally erased the app. How do I get it back? (iOS)
Please Wait!
Please wait... it will take a second!