Frequently Asked Question
How do I restore a purchase on a new or reset device?
Last Updated 2 hours ago
Purchases belong to your store account, not to the device, so you can get them back at no charge.
- Sign in to the device with the same Apple Account or Google account you used to buy the item.
- Install the game and open its settings.
- Tap Restore purchases.
If nothing is restored, check that the device is online, that you are signed in to the same account, and that in-app purchases aren’t turned off (see How do I turn off in-app purchases?). Restarting the device often helps too. If it still doesn’t work, send us a ticket and tell us which game and device you are using.