Frequently Asked Questions

This issue usually occurs when information packets are missing or corrupted due to an unstable or slow connection.

This issue can be resolved by switching to a faster or more stable connection and clearing the cache from the Google Play Store app:
Clearing the cache from the Google Play Store App

1. On your Android device, from the Home screen select Menu.
2. Select Settings from the Menu; navigate to and select Applications.
3. Select Manage applications; navigate to and select Google Play Store.
4. Tap on Force close/stop; tap OK, if prompted.
5. Tap on Clear cache.