Frequently Asked Questions

Powering down your iPhone/iPod touch/iPad (iOS)
  1. Hold down the Sleep/Wake button at the top corner of the iPhone/iPod touch/iPad for a few seconds.
  2. Move the slider that appears on the screen to the right (across the screen) to turn off the device.
  3. Once the device is completely powered down, turn it back on. Hold down the Sleep/Wake button again until the Apple icon appears on the screen.
  4. When the device has restarted, try launching the app again.

Last Updated 10 years ago

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